Next Day Delivery*  ·  Free shipping over ₹499  ·  Cash on Delivery  *Priority Delivery on orders before 3 PM, select pincodes
Home / FAQ

Frequently Asked Questions

Quick answers about Naturenna, our henna and herbal powders, delivery and returns. Still stuck? Write to support@naturenna.in.

About Naturenna

What is Naturenna?

Naturenna is a natural hair colour and herbal care brand from Sojat, Rajasthan, the region that grows most of the world's henna. It is the brand of Sojat Herbals Private Limited, founded in 2020, and sells pure henna, indigo and herbal hair and skin powders.

Is Naturenna henna really from Sojat?

Yes. Our henna leaf is grown and processed in Sojat, Pali district. Sojat henna carries a Geographical Indication (GI) tag. The Sojat origin and GI tag apply to our henna, not to our indigo.

Who ranked Naturenna #1?

Dr. Satish Pandey of the Xzimer Medicare YouTube channel tests hair-care products for purity and safety. In his review he ranked Naturenna #1 in India for both henna and indigo.

Where can I buy Naturenna?

Here on naturenna.in, and on Amazon India and Flipkart.

Products and use

Do your products contain PPD or chemicals?

No. Our henna and indigo contain no PPD, no metallic salts, no ammonia, no peroxide and no synthetic dyes. Every pack carries a batch number and manufacture and expiry dates.

What colour will henna give me?

Henna alone gives an orange to reddish-brown (copper) tone that deepens over 24–48 hours. For brown to black, apply henna first and indigo second. Results depend on your starting hair colour.

How do I cover grey hair?

Use the two-step method: henna first, indigo second. Greys take colour more slowly, so even coverage usually builds over two or three applications.

How long do the powders last?

Henna and indigo powders keep for 36 months from manufacture. Store them sealed, cool and dry, away from sunlight.

Do I need a patch test?

Yes. Do a patch test 48 hours before first use of any hair colour, and a strand test on bleached or chemically treated hair.

Delivery and payment

How fast is delivery?

Orders placed before 3 PM IST ship the same day, 7 days a week. Priority Delivery reaches select pincodes in 1–2 days (next day for orders before 3 PM), Expedited in 2–3 days, and Standard anywhere in India in 3–7 days. Check your pincode on any product page.

How much is shipping?

Free on every speed for orders above ₹499. Below that: Standard ₹39, Expedited ₹59, Priority ₹79.

Do you deliver across India?

Yes. We deliver across India and have delivered to more than 17,000 pincodes.

Is Cash on Delivery available?

Yes, on orders up to ₹2,000, with no extra charge. You can also pay by UPI, card or net banking.

Returns

What if my order arrives damaged or wrong?

Tell us within 48 hours of delivery at support@naturenna.in or on WhatsApp, with a photo. We will replace the item or refund you.

Can I return a product?

Returns are accepted only when a product arrives damaged, defective or incorrect. See our refund policy for details.

Support