Refund policy

At Naturenna we want you to love your purchase. Because our products are personal-care and consumable items, returns are handled as follows.

Eligibility — we accept returns or replacements only if:

• The product is damaged, defective, expired, or incorrect on arrival, and
• You notify us within 48 hours of delivery with photos or a video of the issue and your order number.

Non-returnable items For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products unless they were defective or damaged on arrival.

How to raise a request Email support@naturenna.in with your order number, a description of the issue, and clear photos or an unboxing video. Our team will respond within 1–2 business days.

Replacements & refunds

• For approved claims, we'll offer a free replacement or a full refund, at your preference.
• Approved refunds are issued to the original payment method within 5–7 business days of approval (your bank may take additional time to reflect it).
• COD orders are refunded via UPI or bank transfer — we'll request your details.

Return shipping If the product was damaged, defective, or incorrect, we cover return shipping. We'll arrange a pickup or share return instructions.

Order cancellations You can cancel before dispatch by emailing support@naturenna.in. Once an order is shipped, it can't be cancelled but may be eligible under the conditions above.

Damaged in transit If your package arrives visibly damaged, please take photos before opening and contact us within 48 hours.